​
Understanding credits

Relevance provides a variety of plans enabling you to choose the best option according to your needs.

Each plan supports a certain number of users, credits per execution, specific data size and certain Large Language Models.

Below is a brief overview of the available plans and their specification.

For the most updated list, please visit Relevance AI’s pricing page.

It is always possible to upgrade or downgrade your plan based on your usage and workload!

​
Base credits costs

The base cost for running any tool or agent is 4 credits. However, this cost varies depending on your plan.

PlanCredits per run
Free4
Pro4
Team3
Business2
Enterprise2

​
What affects total credit cost?

Your total credit consumption depends on several factors:

​
Tool steps

  • When using integrations without your own API key, additional credits are charged since you’re using our API keys.
  • If you provide your own API key, no additional credits are charged for integrations.

​
Large Language Model selection

  • Different models have different credit costs.
  • Specific costs can be found in the model selector within the platform.

​
Knowledge sync

  • Knowledge is our RAG (Retrieval-Augmented Generation) solution that enables you to provide additional context to your agents and tools.
  • When syncing knowledge, yourdata is vectorized to enable search capabilities.
  • Knowledge sync operations have the same base credit cost as a tool run.

​
Credit allocation and reset

​
Reset schedule

  • Free Plan: Credits reset daily.
  • Paid Plans: Credits reset monthly.

​
Purchasing additional credits

  • Only available for paid plan users (because on a free plan credits reset daily).
  • Extra credits do not roll over to the next billing cycle.
  • When a new cycle begins, credits reset to your plan’s default amount.
  • Pricing: 1000 credits = $2USD
  • Minimum purchase: 4000 credits ($4USD)
    • This minimum exists due to Stripe transaction fees.

Here is how you can manage your plan and purchase credits:

​
Monitoring credit usage

To check your credit consumption:

  1. Click “Manage organization” in the settings menu.
  2. Navigate to Plan & Billing.

​
Paying for plans

At this time, we only offer the ability to pay for subscriptions using a credit card. We do not support debit cards at this time.

​
Cancelling your subscription

You can cancel your Relevance AI subscription at any time by following this tutorial:

  1. To start, click the ‘Manage plan’ section at the bottom of the platform while logged into Relevance AI
  2. Click on ‘Cancel subscription’
  3. On the pop-up that opens, click ‘Cancel subscription’ again to make sure the cancellation goes through
  4. You should then be directed to a pop-up confirming that you’ve cancelled successfully

If the platform doesn’t confirm that you’ve cancelled successfully, please try again, then contact support to ensure that your cancellation has gone through and you will not be billed.

If the platform has confirmed your cancellation is successful, you do not need to reach out to our support team.

Once you cancel, you’ll still have access to your upgraded features until your next renewal date. You will not have your subscription immediately cancelled, and your latest payment will not be refunded. If you have any further questions about cancellation, please reach out to our support team.

​
Invoices and receipts

Invoices and receipts for payment will be sent to the user at your company who purchased the subscription / credits at the time of purchase. You’ll also be sent a receipt / invoice at every renewal.

However, if you need to get a new invoice / receipt, or find invoices / receipts in the platform, please follow these steps:

  1. Click ‘Settings’ while logged into Relevance AI
  2. Click ‘Plan & billing’
  3. Under ‘Payment’, click ‘View details’
  4. This will open our payment system’s page. On this page, scroll down to ‘Invoice History’ and click the payment you want to get an invoice for
  5. On the page that opens, click ‘Download invoice’ or ‘Download receipt’ based on the document you need

If you need to change the name of your company on your invoice / receipt, please reach out to our support team. The easiest way to do this would be to forward your latest invoice to support@relevanceai.com.

​
Frequently asked questions

​
I’ve accidentally upgraded with annual billing, but I meant to upgrade with monthly billing. How do I change to monthly billing going forward?

Unfortunately if you change in platform, this change will only be put into place at your next renewal date in a year.

If you want to change to monthly billing immediately, you’ll need to reach out to our support team.