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Trello is a flexible personal productivity and work management tool that helps individuals and teams visually organize tasks, ideas, and workflows using boards, lists, and cards. It’s designed to adapt to a wide range of use cases — from planning daily to-dos and tracking habits to managing team coordination or creative pipelines. With its drag-and-drop interface, customizable labels, and integrations with tools like Slack, Google Drive, and now Relevance AI, Trello makes it easy to stay on top of work, whether you’re managing solo projects or collaborating asynchronously.
The Trello integration in Relevance AI was built by Relevance AI, and is therefore supported by our team, not Atlassian (Trello’s parent company). If you have a question / issue with using Trello in Relevance AI, please reach out to our support team. If you have a question / issue that is only about Trello, you can reach out to Atlassian support.

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Connect the Integration

Setting up the Trello integration with Relevance AI is straightforward:
  1. Navigate to the Integrations & App Keys section in your Relevance AI dashboard
  2. Find and select “Trello” from the available integrations
  3. Click “Connect”
  4. You’ll be redirected to Trello to authorize the connection
  5. Log in to your Trello account (or create one if needed)
  6. Review and approve the permissions requested
  7. Once authorized, you’ll be redirected back to Relevance AI with the integration active
After connecting, your Relevance AI agents will be able to interact with your Trello account, accessing boards, creating cards, and managing your Trello workflows.

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Available triggers

The Trello integration allows you to set up triggers that automatically activate your AI agents when specific events occur in your Trello boards. Most Trello triggers are instant (webhook-based), meaning your agents respond in real-time as soon as changes happen — whether it’s a new card being created, a comment being added, or a card moving between lists. This enables powerful automation workflows that keep your team productive without manual intervention. The following trigger options are available, organized by category:
Stay informed about team discussions and collaboration activities.
  • New Comment Added to Card (Instant) — Triggers immediately when someone adds a comment to any card. Great for monitoring discussions, extracting action items, or routing questions to the right team members.
  • New Member on Card (Instant) — Triggers when a team member is added to a card. Use this to send welcome messages, provide context, or update assignment tracking systems.
Automate workflows based on card categorization and organization.
  • New Label Created (Instant) — Triggers when a new label is created on a board. Useful for maintaining label consistency across multiple boards or updating documentation.
  • New Label Added To Card (Instant) — Triggers when a label is applied to a card. Perfect for routing cards to specific workflows based on priority, category, or department labels.
Monitor task breakdown and subtask management.
  • New Checklist (Instant) — Triggers when a new checklist is added to any card on a board. Use this to track task decomposition or ensure proper subtask templates are being used.
Track high-level board changes and comprehensive activity monitoring.
  • New Board (Instant) — Triggers when a new board is created in your Trello workspace. Ideal for setting up board templates, applying default settings, or notifying administrators.
  • New Board Activity (Instant) — Triggers for any activity on a board with extensive filtering options. This is the most flexible trigger, allowing you to monitor multiple activity types simultaneously (card creation, updates, comments, member changes, etc.).
  • New Notification — Triggers when you receive a new Trello notification. Use this to centralize all your Trello alerts or create custom notification routing.
Monitor file and document additions to cards.
  • New Attachment (Instant) — Triggers when a file or link is attached to any card on a board. Perfect for processing uploaded documents, backing up files, or extracting information from attachments.
Highly customizable triggers for complex automation scenarios.
  • Custom Webhook Events (Instant) — The most powerful trigger option, allowing you to create highly specific conditions by combining multiple filters:
    • Filter by specific boards
    • Filter by event types (create, update, delete, etc.)
    • Filter by specific lists
    • Filter by specific cards
    • Combine multiple conditions for precise control
This trigger is ideal when you need granular control over exactly which events should activate your agent.

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Practical use cases

Here are some powerful ways to use Trello triggers with Relevance AI:

Automated Task Assignment

When a new card is created in your “Incoming Requests” list, automatically analyze the card content and assign it to the appropriate team member based on keywords or workload.

Status Update Notifications

When a card moves to your “Completed” list, automatically send a summary email to stakeholders and update your project management dashboard.

Comment Analysis

When a new comment is added, use AI to detect questions, action items, or escalations, then route them appropriately or create follow-up tasks.

Due Date Management

Set up reminders that trigger 24 hours before a card is due, sending personalized notifications and checking if all checklist items are complete.

Label-Based Routing

When a “Priority” or “Urgent” label is added to a card, automatically notify relevant team members and escalate to management if needed.

Document Processing

When an attachment is added to a card, automatically extract key information, generate summaries, or validate document completeness.
Pro tip: Combine multiple Trello triggers with different agents to create sophisticated workflows. For example, use one agent to process new cards and another to handle comments, creating a complete automation ecosystem for your Trello boards.

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Tool steps for Trello

The Trello integration provides a rich set of actions that your agents can use to interact with Trello. These actions can be incorporated into your agent’s workflows to automate tasks.
This section is under construction.

Add Checklist

Use a Tool step to add a checklist to your Trello card.

Add Comment

Use a Tool step to add a comment to your Trello card.

Archive Card

Use a Tool step to archive a Trello Card from Relevance AI.

Create a Checklist Item

Use a Tool step to add a checklist item to a checklist in Trello.

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Use the integration’s API tool step (advanced)

In addition to the pre-built actions available in the tool directory, you can build custom tools that perform Trello-specific activities using the Trello API Call tool step:
  1. Create a new tool in Relevance AI.
  2. Scroll down to Tool steps.
  3. Add the Trello API Tool step.
  4. Select your connected Trello account in the dropdown.
  5. Configure the API endpoint, method, and parameters according to your needs.
This advanced approach gives you full access to the Trello REST API, allowing you to implement custom functionality beyond what’s available in the standard actions.
You can find Trello’s API documentation here.

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Frequently asked questions (FAQs)

The integration requires read and write access to your Trello boards, lists, and cards. When you connect your Trello account, you’ll be asked to authorize Relevance AI to access your Trello data. You can review the specific permissions during the OAuth authorization process.
Yes, when configuring triggers, you can specify which boards to monitor. For tool steps, you control which boards your agent interacts with through the board ID parameters in your workflows. Your agent will only access the boards you explicitly configure.
If your trigger isn’t activating, check the following:
  1. Verify your Trello integration is still connected (re-authenticate if needed)
  2. Confirm the trigger is configured for the correct board
  3. Check that the specific event type matches your trigger (e.g., “Card Moved” vs “Card Updated”)
  4. For non-instant triggers, ensure the polling frequency has elapsed
If issues persist, try disconnecting and reconnecting your Trello integration.
Card Updated triggers whenever any property of a card changes (title, description, due date, attachments, etc.), including when a card moves. Card Moved is more specific and only triggers when a card moves from one list to another. Use Card Moved for stage-based workflows; use Card Updated for comprehensive change monitoring.
Yes, you can connect multiple Trello accounts by adding separate integrations for each account. Each integration will appear with its account name in your integrations list, and you can select the appropriate account when configuring triggers or tool steps.
Yes, Trello enforces API rate limits (typically 100 requests per 10 seconds per token). Relevance AI manages these limits automatically for pre-built tool steps. If you’re using the API Call tool step for high-volume operations, be mindful of rate limiting and implement appropriate delays in your workflows.
The easiest way to find IDs is to open the board, list, or card in Trello and add .json to the end of the URL. For example, https://trello.com/b/abc123/board-name.json will show the board’s data including its ID. Alternatively, use the Trello API to list your boards and retrieve IDs programmatically.
Absolutely! You can configure triggers to monitor one board and use tool steps to create or update cards on different boards. This enables powerful cross-board automation, such as syncing tasks between team boards or escalating items to management boards.